Frequently Asked Questions

Everything you need to know about your next FERAL look.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally take 7-14 business days.

How do I return or exchange an item?

You can return any unworn, unwashed items with tags attached within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label and start your exchange or refund process.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At FERAL, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our collections to minimize our environmental footprint.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.